What will my delivery package look like? Do you offer discreet packaging?
Here at I Smoke Fresh understand that our customer are concerned about privacy and discretion.
For your privacy, everything we ship will be in unmarked brown or standard USPS/Canada Post boxes with a return address labelled "Brothers Produce Inc". There will be no mention of I Smoke Fresh on your package. We do everything possible to ensure our packages are discrete.
We do not guarantee arrival dates. We try our best to prevent any delays from our side.
I would like to know, where do you ship from?
We ship from Toronto, Canada. Occasionally, a few of our items ship directly from supplier located in USA.
When will I get my package?
Once you place your order, our shipping team does it best to pack the order and ship it as soon as possible.
Please note that orders placed before 4pm EST ship out same day, Monday to Friday.
Orders placed after 4pm ship the following business day.
All of our packages are shipped out via USPS / Canada Post. In case our customer selects UPS shipping.
Here at I Smoke Fresh we offer a variety of shipping speeds via USPS.
We send tracking labels via email once the package is picked up by the post office.
Our customers do not receive a tracking number until the package has been processed, packaged, and labeled for pick up by the USPS.
Once your order leaves our warehouse, you may track it here.
What happens if I receive a broken product?
It is highly unlikely that you will receive a broken glass. I Smoke Fresh will replace your broken item at no cost. What you need to do:
#1 Notify our support team within 72 hours of delivery.
#2 Send your order number.
#3 Few photos of the packaging.
#4 Damaged item.
We will take care of replacement. Don't through away our a broken item until you contact support team.
Do you offer international shipping?
We do international shipping to more than 50 countries around the world.
A complete list of available countries is available within the shipping stage of the checkout.
How to get free shipping at ISmokeFresh.com?
Orders over $47.90 or more are eligible to qualify for Free Shipping. Read more here.