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Shipping & Delivery

Check your inbox for a shipping confirmation email, which includes a link to track I SMOKE FRESH package. Still can’t find it? Email us at info@ismokefresh.com, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your ismokefresh.com account. If none of those options work, please contact us using the “Submit a Request” link below. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.

Have more questions? Submit a request

We are sorry about that! In this case, please click the “Submit a Request” link below and provide us with:

- your name,

- order number and

- the item(s) you’re missing or received by accident.

We’ll handle the issue ASAP!

Have more questions? Submit a request

No worries! All of our items and accessories have a 30 days warranty, which means we’ll replace the damaged item within 30 days from the time of purchase*. To get a replacement, click the “Submit a Request” link below and send us your name, shipping address, order number (if available) and a picture of your damaged item.  

Three exceptions: 

- We can only issue a replacement if you provide a photo of the damaged item. If an item has been altered in any way (i.e. if you cut, shortened), we can’t replace the item.

- We’re unable to replace lost or stolen items. 

- We can only issue a replacement if the item was purchased directly through our website.

Have more questions? Submit a request

All I Smoke Fresh packages are shipped from Toronto, Ontario, Canada, for Canada, US and EU orders.

Delivery times will vary based on your proximity to those Countries. Typical shipping windows are:

Standard shipping: 3-5 business days*

International shipping: 5-7 business days**

P.S. This doesn’t include the normal 24-48 hours of warehouse processing time.  

Heads up: Your package status may not update for 2 or 3 days at a time via the tracking link we sent you.

So don’t worry—it’s totally normal for your package tracking to stay the same for a few days.

Also, packages only go out for shipping Monday through Friday.

Have more questions? Submit a request

Boveda

Boveda is a saturated salt solution. It means that an excess amount of blended salts are mixed with water and dispensed into the pouches you receive. Some crystals are formed during the blending and filling process. This is normal and unavoidable and it do not impact the performance of Boveda. It is also safe to use. 

#1

You can never use “too much” Boveda. You can use more Boveda than the minimum recommended.

#2

Close your container titly once you remove your flower. The more you expose Boveda to air, the harder it has to work and the shorter it lasts.

Boveda will become hard as a rock. When you can't find any soft spots, then you’ll want to replace Boveda. Please keep in mind hardening of the corners first is completely normal and a part of the usage process. You can expect 5–6 months of usage life depending on the container and external environment. Remember to keep the container sealed tight. 

4g / 0.14oz of flower -  Boveda 1g. 

7-14g / 0.5oz of flower - Boveda 4g.

14-28g / 1oz of flower - Boveda 8g.

112-450g / 15.8oz of flower - Boveda 67g.

up to 5lb / 80oz of flower - Boveda 320g.

Boveda will never over-humidify your medical herbal medication. Boveda knows when to stop adding moisture. It will never  humidify beyond the RH on the front of the Boveda.

Using more Boveda than recommended will just work more efficiently and last longer.